Frequently Asked Questions

No. Roll’on Corporal Refills must be heated in your own appliance, because it has an internal thermostat that keeps the temperature of the wax constantly warm, ideal for correct waxing. Using the microwave or water bath to heat there is a risk of overheating the wax and causing damage to the skin.

Yes, as long as the groin limits are respected. Take care that there is no contact of the depilatory product with the most sensitive regions.

The ideal waiting time is 25 to 30 days, but it can vary from person to person, depending on the region and hair growth.

Male beard hair is more resistant. The pores are more dilated and the amount of hair is greater in men. Beard removal with waxing creams can cause severe skin irritation and damage, blemishes and folliculitis. So it is NOT advisable to use waxing creams for beard removal.

It is common for the skin on the face to become red immediately after waxing, as this region is very sensitive. Avoid exposure to the sun and never forget to use the sunscreen that prevents the appearance of stains.

If you have any type of allergy or are undergoing any skin treatment, consult with a doctor before using any product

Dark spots can appear if there is exposure to the sun without using sunscreen after waxing or if hot wax is applied over any type of lesion. Depilatory wax removes the protective layer from the skin, leaving it more exposed and vulnerable.

If you are undergoing any type of treatment on your skin with acid-based products or even taking medications orally in order to treat the skin by peeling it off, waxing should not be performed.

Privacy Policy

To guarantee your satisfaction, Depilsam has created a Privacy Policy, which we clarify below. Any questions, send us an email: Depilsam’s Privacy Policy was created to demonstrate its commitment to the privacy and security of information collected from users of interactive services offered on the Depilsam website.

1. What personal data will be treated by Depilsam?
Depilsam may collect the information actively entered by you, the “user”, at the time of contact, by filling in the contact form or by the newsletter, as well as information collected automatically when using our services. Thus, there is the treatment of two types of personal data: (i) those provided by the user and (ii) those collected automatically by Depilsam.

1.1. Personal Data Provided by the User
Depilsam collects all personal data entered or forwarded actively by the user when contacting on our website. They are: Full name, sex, email, date of birth and full address. Regardless of what personal data the user actively provides to Depilsam, we will only use those that are actually relevant and necessary to achieve the purposes stated to it in the data collection.

1.2. Data collected automatically by Depilsam
Depilsam automatically collects a series of information on the user interaction website, such as: characteristics of the access device, browser, IP (with date and time), IP source, information on clicks, pages accessed, among others. For such collection, Depilsam will use some standard technologies, such as cookies, pixel tags, beacons and local shared objects, which are used for the purpose of improving your browsing experience on our website, according to your habits and preferences.

1.3. For what purposes Depilsam will treat your data?
The personal data processed by Depilsam have as main purposes the possibility of the user to know the offer of products of Depilsam and the supply of information via contact form.

2. Newsletter
Depilsam will store data such as your name and email. The goal is to be able to provide you, as a user, with the most relevant and personalized information about our news and updates about our products. This type of data is deleted from our records once a year. However, the company has certain legal obligations under, for example, accounting requirements, taxes and consumer laws that may require us to retain certain parts of your personal information. Depilsam has the right to send you information about the news of our products. The subscription is free and can be terminated at any time.

2.1. Information sharing
Depilsam will not, without your consent, pass any information about the user to third parties, unless required by law.

3. What are and how Depilsam uses cookies technology?
Cookies are files or information that can be stored on your devices when you visit the Depilsam website. Generally, a cookie contains the name of the website that originated it, its lifetime and a value, which is generated randomly.
Depilsam uses cookies to facilitate use and better adapt its website and applications to the interests and needs of its users, as well as to assist and improve its structure and content. Cookies can also be used to speed up your future activities and experiences on our services.
Through cookies, the website stores information about browser activities, including IP address and the page accessed. These activity records (logs) will only be used for statistical and metrics purposes of the services provided or for the investigation of fraud or undue changes in their systems and records, not having the purpose of providing the data to third parties without the user’s express authorization.
These records may include data such as the user’s IP address, the actions performed on the site, the pages accessed, the dates and times of each action and access to each page of the site, information about the device used, operating system version, browser, among other installed applications.